1win Support

Ways to contact support

In order for support to be easily accessible, users can use the communication option that they feel more comfortable with.

E-mail

You can contact the 1win support team by email using the following address [email protected]. The important thing to know is to send the email from the address you used when you created your account.

An email should describe in detail the problem encountered, as well as attach screenshots or video, if possible. The additional information will help the support manager to deal with the problem faster.

After sending an email, it will be considered within 12 hours. The time of consideration of the letter can be changed, but in this case, the user will be notified. The answer will come in the mail of the sender.

Phone

If you need a quick consultation, you can contact 1win support at 8 (800) 301 77-89. The hotline is available 24/7.

Live Chat

In case you don’t like live communication, you can ask for help via online chat. To do this, you need to open it on the official site. The operator of the online chat is working around the clock and will join the chat in the shortest possible time.

Social networks and messengers

You can also contact support using the most popular social networks such as Facebook, Twitter, and Instagram. Users can also use the support services through the messenger Telegram.

How to complain to the customer support service 1win

If you want to make a complaint, you should do so in writing by using the online chat or by sending an email. Most importantly, attach evidence in the form of screenshots or copies of documents to defend your position.

A complaint should be sent immediately after a problematic situation arises. A complaint will not be considered if it is filed 10 days after the problem occurs. Once submitted, the complaint will be reviewed and a response will be sent to the client within two weeks, which is 14 days.

Often the administration of 1win may request an extension of up to 30 days for an internal detailed check. In this case, the customer will be notified.

FAQ